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SERS™
The Spacecraft Emergency Response System

The Spacecraft Emergency Response System (SERS) is a suite of advanced automation tools that dramatically increases the efficiency of satellite mission operations centers. With SERS, routine operations no longer require dedicated continuous human monitoring of spacecraft. Instead, SERS enables "lights-out operations," in which standard process monitoring and management tasks are performed autonomously using advanced automation, expert systems, and software agents.

mobileFOUNDATIONS is proud to provide SERS-related installation, customization, support, and training.

How SERS Works

When SERS identifies a potential fault or an emergency requiring human attention, a suite of workgroup computing tools dynamically creates a response team by contacting the most appropriate personnel and facilitating their interactions. Thus, SERS implements a proactive management-by-exception paradigm, which better utilizes expensive human and computer resources.

More specifically, SERS is a Web-based collaborative environment that enables secure distributed fault management. SERS incorporates intelligent agents, threaded discussions, workflow, database connectivity, and links (gateways) to a variety of communications media (e.g., 2-way paging, PDA's and telephony) via commercial gateways. When SERS detects a problem, it automatically:

	Contacts appropriate on-call personnel, based on predefined skills and schedules..
	Synthesizes and presents the status and history of events and actions for rapid resolution.
	Automatically generates all necessary reports and documentation.
	Enables cooperative work by on-call personnel at distributed locations.

SERS Components

“Intelligent” Workflow – SERS dynamically creates teams, alerts team members, and facilitates their communication and collaboration based on its sophisticated knowledge base.

2-Way Wireless Communications – SERS not only alerts team members by wireless device, but also allows team members to respond via the wireless device to trigger additional actions and workflow processes.

Flexible Communication to Support Automation – SERS communicates with and responds to triggers from almost any front-end device or process (e.g., a signal indicating an irregular heartbeat from heart monitoring device or the notice of a plane crash). This flexibility to interact with currently deployed systems protects clients’ previous investments.

Automated Reporting and Routing – SERS automatically generates appropriate paperwork (e.g., a problem report or an update to a patient record) based on the specific event. SERS also manages the workflow processes around the routing of reports.

Web User Interface – All SERS operational and configuration functions are accessed via an integrated, highly usable Web user interface.

SERS is widely deployed by NASA. Currently, SERS is, or will be, used by the following missions: Hubble Space Telescope, TRACE, WIRE, SAMPEX, HESSI, FAST, EO-1, Triana, MAP, IMAGE, and Swift.

Because NASA uses SERS for spacecraft operations, it is designed to be highly secure and reliable. SERS users are authenticated via passwords and, if desired, data can be encrypted. To ensure reliability, a typical SERS setup consists of dual Windows NTä computers (one prime and one hot spare) that continuously replicate their data. In addition, SERS' agents continuously monitor the status of all the SERS software, gateways, computers, and networks. If an agent detects a problem, SERS automatically reconfigures itself to work around the problem (e.g., if the network goes down, SERS switches from network IP-based paging to dialup analog paging) and it alerts SERS administrators of the problem.

Download an SERS Brochure.

If you are interested in using SERS to improve the operations of your enterprise or just wish to find out more about this product please email us at info@mobilefoundations.com.

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